Question 1

What is the minimum age to rent a vehicle?

Accepted Answer

The minimum age to rent a vehicle with Pitou Location is 21, with a valid driving license held for at least 2 years.

Question 2

Which documents are required for the rental?

Accepted Answer

A valid driving license, an identity document and a bank card in the main driver's name.

Question 3

What is the cancellation policy?

Accepted Answer

Any cancellation made more than 48 hours before pick-up is free. Fees may apply after that.

Question 4

Is mileage unlimited?

Accepted Answer

Yes, all our packages include unlimited mileage on the island of Tahiti.

Question 5

Can I pick up the vehicle at the airport?

Accepted Answer

Yes, airport pick-up at Faa'a is available on request when booking.

Question 6

Can I add an additional driver?

Accepted Answer

Yes, an additional driver can be added free of charge if they meet the same conditions as the main driver.

Question 7

How do I book a vehicle?

Accepted Answer

You can book directly online from our homepage form or by phone at 88 45 04 50.

Question 8

How far in advance should I book?

Accepted Answer

We recommend booking at least one week in advance, especially during high season.

Question 9

Which payment methods do you accept?

Accepted Answer

We accept Visa and Mastercard bank cards, as well as bank transfers.

Question 10

When is payment taken?

Accepted Answer

A deposit is pre-authorized when the vehicle is collected. The full rental amount is due at the end of the rental.

Question 11

What types of vehicles do you offer?

Accepted Answer

Our fleet includes city cars, compact sedans and SUVs, all recent and maintained.

Question 12

Are the vehicles air-conditioned?

Accepted Answer

Yes, our entire fleet is equipped with air conditioning.

Question 13

Is insurance included?

Accepted Answer

Yes, all our vehicles include comprehensive insurance with a moderate excess.

Question 14

What does the insurance cover?

Accepted Answer

Third-party liability, collision damage, theft and fire. The excess remains your responsibility in the event of a claim.

Question 15

Where can I pick up my vehicle?

Accepted Answer

At one of our two agencies, Mataiea PK 45.5 or Punaauia PK 11.8, or directly at the airport on request.

Question 16

What are the pick-up hours?

Accepted Answer

Monday to Sunday from 7am to 7pm. By reservation for times outside this range.

Question 17

How do I cancel a booking?

Accepted Answer

Contact us by email or phone at least 48 hours before pick-up for free cancellation.

Question 18

Will I be refunded if I cancel?

Accepted Answer

Yes, in full if cancellation is notified more than 48 hours before pick-up.

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